Category Archives: Uncategorized

The Best Communications Strategy: Do the Right Thing

Inspired by the story of the heroic Chinese doctor caught up in the coronavirus outbreak, I wrote a commentary for the Toronto Star on the importance of truth-telling, courage and listening in crisis communications.
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On the Buses, Off the Buses. (from Huffington Post)

For a young reporter, as I was once, there were few better assignments than a leader’s bus during an Ontario or federal election. You felt like you were making an important contribution to the democratic process: watching every move, listening to every word of a person aspiring to high political...
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